Most contract platforms focus on what their AI can do, not how people can work with it. They provide sophisticated analysis capabilities and advanced automation, but your team can’t access that power because the interface feels intimidating and unpredictable.
As Gartner® predicts in a recent report, “by 2028, more than half of buyers of GenAI-enabled enterprise software will cite ease of user experience as a primary reason for software provider selection.”
The report identifies three essential elements for building user trust in AI assistants: starting context, guided suggestions, and explainers. When users understand what the AI is doing and why it’s making specific recommendations, they become confident collaborators rather than hesitant observers.
We believe our contract copilot, Saige Assist — which was cited in the report — demonstrates this approach, offering conversational interfaces that cut through complex legal language while providing tailored recommendations that align with each company’s unique playbooks.
In this exclusive interview with Marisa Flit, Senior Product Designer at IntelAgree, we discuss how our design approach addresses the real challenges legal teams face — from cognitive overload caused by cramming too much information on single pages, to building trust through consistent, predictable AI interactions that never feel like black boxes.
Read the full article here, where you can download the Gartner report to learn more about building trust in AI assistants through UX.